Refund & cancellation policy
Effective 25 October 2026 · Version 2026-10-25
This policy covers educational workshop tickets and event bookings purchased directly from Money Matters. Institutional bookings may have separately agreed written cancellation terms, supplied before payment.
Cancellation rules
| Situation | Treatment |
|---|---|
| Customer cancels at least 7 calendar days before the session starts | Full ticket refund. |
| Customer cancels fewer than 7 calendar days before the session, or does not attend | No refund. An eligible substitute participant may attend if details are confirmed with us before the session. |
| Money Matters cancels the event | Full ticket refund. |
| Money Matters postpones the event | Choose the replacement date or a full ticket refund. |
| Duplicate or incorrect payment | Contact us with the references so we can verify and arrange repayment of any confirmed overpayment. |
| Free event | No payment to refund. Let us know if you cannot attend. |
How to request a refund or substitution
Contact the organiser with your booking reference, parent name, event date, affected tickets and reason for your request. We verify the booking and confirm the outcome through the contact details provided. Refunds are handled by the organiser, not by an automatic website cancellation button.
Refund processing timeframe
We will process approved refunds within 7–14 business days of approval, using the original payment method where supported. Your bank or payment provider may take additional time to show the credit. A full refund means the ticket amount paid, without a cancellation deduction.
Nothing in this policy limits remedies available under applicable law.
For enquiries and privacy requests, email hello@playmoneymatters.my or contact @my_moneymatters on Instagram. Include your booking reference; do not send card numbers or bank passwords.
- Registered merchant
- Pipojen Ventures Sdn Bhd
- SSM registration number
- 202201041744
- Customer service email
- hello@playmoneymatters.my